Shipping policy

SHIPPING

We understand that you are excited about your purchase and want it to get to you as soon as possible. Please keep in mind that your delivery date is an estimate and not a guarantee. Once your package is with UPS it is out of our hands. If you feel like it is taking an extended amount of time please contact the carrier to resolve the issue. We are not able to make any changes once the package has left our hands.

We aim to process all shipments within 2-4 business days of the order being placed. Sometimes it is faster, and sometimes it is slower depending on if a special order item is in the order. Special order items will take longer. 

DAMAGED SHIPMENTS

Occasionally an item is damaged during shipping. We know it is a bummer when that happens! To report a damaged item, please email us within 3 business days of delivery and include your order number, a brief description of the issue, and a photo of the damaged item to hello@thebhco.com. Each damage report will be individually reviewed for replacement assistance.