Refund policy

 

Items are returnable for store credit only with a receipt within 14 days of purchase. Items must be unopened/unused, clothes must have original tags attached and be unworn. Discounted, for any reason, items are final sale.

Seasonal items are exempt from being returned. All sale/discounted items are final sale.

HOLIDAY POLICY: effective November 28, 2024 to December 24th 2024

Items purchased from 11/28/24-12/24/24 may be exchanged through 1/4/25 a receipt or gift receipt must be present or the current selling price will be credited. All other stated part of our original return policy remain in effect during this time.

ORDER ISSUES

We hope it is rare, but once in a while, we make a mistake. We’re real humans packing and shipping each order after all! We take great care when fulfilling orders but things happen. Please email us at hello@thebhco.com within 3 business days with your order number and a brief description of the issue and we’ll do our best to make it right.

OTHER INFO

If you need to return something that was shipped it must be mailed back within 7 days of the delivery. Items must be in unused condition with tags still attached. Unfortunately, if the items are not received in this time frame we are not able to process the return. To start a return click here. 

Please do not send your purchase back to the manufacturer.

STORE CREDIT

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your credit will be processed. Please specify if you would like in-store or online credit.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be mailed to you. Please be sure to specify if you would like online or in-store credit.

EXCHANGES 

While we do not offer returns for method of payment we do offer exchanges for store credit or current merchandise. Please click here to initiate the return process. 

Mail your product to 10751 Falls Road No. 103 Lutherville Maryland 21093

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Once we receive your package your refund will be processed in 2-4 business days.